Return Policy

  1.  Only defective/damaged products will be accepted for returns/refunds.</>li
  2.  Customer need to raise an alert with us within 2 working days from the date of delivery for being eligible for the return.
  3.  Only those products will be eligible for return policies which are reported within 2 working days or received back within 2 weeks of delivery.
  4. retains the rights to examine whether the product returned is defective/damaged and based on the verification Kancha will either reship/replace the product to the customer.
  5.  In case product is defective or damaged then the Kancha team will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
  6.  In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be re-ship to the shipping address of the order or customer will have to bear the shipment charges for the replaced/reshipped product.
  7.  If the product stock is unavailable, then a request for the refund will be initiated and the same shall be informed to the customer through registered email.