FAQ

Q : How do I get paid online?
A : There are many options for accepting online payments, including: PayU/ credit card/debit card on-line facilities.We will advise on which option will best suit your requirements.

Q : What is 'My Account'? How do I update my information?
A : It is easy to update your Kancha account and view your orders any time through 'My Account'.
'My Account' allows you complete control over your transactions on Kancha.in
Manage/edit your personal data like address, phone numbers, email ids
Change your password

Q : How do I know my order has been confirmed?
A : Once your order has been logged and payment authorization has been received, the we confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when we receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

Q : Can I order a product that is 'Out of Stock'?
A : Unfortunately, products listed as 'Out of Stock' are not available for sale. But you can drop us a mail regarding your requirements.We will arrange it and respond you the expected product's availability time.

Q : Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Kancha?
A : There are NO hidden charges when you make a purchase on Kancha.in. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the policy.

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